Leading Through Change: How My Experience Can Help Your Business Thrive
Over the past two decades, I’ve had the privilege of guiding a real estate company that has become the largest on the Maltese islands. My journey began with a strong entrepreneurial spirit, as I co-founded JK Properties Limited alongside my brother and father back in 1999. At the time, we had a simple but ambitious goal: to establish ourselves as the go-to real estate agency for corporate clients in need of relocation services.
Our combined skill sets allowed us to achieve success quickly. With my marketing expertise, my brother’s relentless drive, and my father’s financial savvy, we transformed our vision into reality within a year of launching the business. During those initial years, we secured contracts with major corporations like Skanska, a global construction firm tasked with building Malta’s General Hospital; Nortel Networks, a telecommunications company establishing the country’s first 2G network; and the Malta Shipyards, a leading employer of expatriate engineers in the shipbuilding industry.
We managed the housing needs of hundreds of expatriates arriving in Malta, during a period when the nation was undergoing significant infrastructure development. This positioned us as the trusted “Letting Specialists” in the local market.
Over time, our company evolved beyond just letting and relocation services. We eventually expanded into a full-fledged real estate enterprise when we acquired the franchise rights to operate RE/MAX in Malta, propelling us into new realms of the industry.
My Professional Journey: A Foundation for New Opportunities
At the age of 15, I began my working life with a summer job in a printing factory. By 17, I was already involved in sales, working for a friend’s travel business. Later, I transitioned into marketing, selling advertising for the company where my father worked. Each experience taught me valuable lessons about business operations, customer service, and how to market effectively.
It wasn’t until I co-founded my own real estate company that I realized the true potential of blending marketing strategies with solid business management principles. Over the years, I worked in every aspect of the industry, from leasing and relocation services to managing large teams and launching new brands.
My most exciting professional achievement was building the RE/MAX brand into one of the most recognized names in Maltese real estate. Equally, the greatest challenge was managing and motivating a team of 350+ agents and 30 managers to consistently improve performance and productivity.
Now, I’m applying these same principles—leadership, team management, and performance optimization—in new arenas. Whether you’re a small business looking to grow or a large organization facing challenges in scaling, I can help you navigate the complexities of modern business with proven strategies for success.
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Change Management Consulting: Leading Through Innovation
Throughout my career, change management has been a central focus. Leading a team of sales professionals, particularly in a high-pressure environment like real estate, has equipped me with a unique understanding of how to drive change effectively. One of the key lessons I’ve learned is that persistence and adaptability are critical.
In my new role as a business consultant, I offer expertise in change management to help businesses adopt new processes, improve team performance, and overcome resistance to change. I understand that introducing new ideas often faces rejection at first, especially in sales-driven industries. However, with the right approach—packaging ideas strategically, using data to support decisions, and creating a sense of urgency—change becomes not only possible but sustainable.
I now work with businesses in a variety of industries to implement these change management strategies, helping them build trust, streamline processes, and create a culture of continuous improvement. If your company is struggling with adapting to new realities, I can guide you through the process to ensure success.
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Technology and Business Development: Driving Innovation
During my time in real estate, I had the opportunity to be involved in building three real estate software platforms. This experience sparked a passion for leveraging technology to drive business results. While I’m not a software developer, I’ve developed a deep understanding of how technology can transform a business, improve operations, and boost productivity.
In my current consulting practice, I help businesses harness the power of technology to streamline operations and stay competitive. From integrating artificial intelligence (AI) to building custom platforms that optimize performance, my expertise lies in bridging the gap between business needs and technological solutions.
One of my proudest achievements was building a comprehensive CRM and performance management platform that integrated AI and gamification to motivate sales teams and enhance productivity. This experience allows me to advise companies on how to build, customize, or optimize their own technology solutions to meet their unique needs.
Whether you’re looking to improve your company’s CRM, develop an in-house platform, or simply find ways to integrate technology more effectively into your operations, I can help you navigate the world of business tech to ensure you’re making the most of your resources.
Service Excellence Consulting: Elevating Customer Experience
A strong focus on service excellence has always been at the heart of my professional philosophy. No matter what industry you’re in, delivering exceptional service is the key to long-term success. As a service excellence consultant, I help businesses understand their customers, refine their service delivery, and create lasting customer loyalty.
Throughout my career, I’ve been a firm believer in data-driven decision-making. Understanding the customer journey and identifying key touchpoints is critical to improving service. Many businesses, especially smaller ones, believe that commissioning research is a luxury only big companies can afford. However, I’ve found that any company, regardless of size, can gather meaningful insights from customer feedback, market trends, and internal performance data.
By helping companies design and implement service excellence strategies, I enable them to exceed customer expectations and differentiate themselves in a competitive market. Whether it’s improving customer support, refining communication channels, or optimizing the entire customer experience, I work with businesses to identify gaps and implement sustainable solutions.
Conclusion: Helping Businesses Thrive Through Expert Consulting
As I transition into this new phase of my career, I’m excited to use my extensive experience to help businesses and entrepreneurs succeed in today’s challenging market. Whether you need guidance in change management, technology implementation, or service excellence, I bring a hands-on approach and proven strategies to every project.
My career in real estate may have come to a close, but the lessons I’ve learned along the way—about leadership, innovation, and customer service—remain as relevant as ever. If you’re ready to take your business to the next level, I’m here to help you achieve your goals with expert consulting tailored to your specific needs.